Privacy policy

Declaration on the collection of personal data

This Personal Data Collection Statement (“PICS”) is intended to inform you, in accordance with the Personal Data Protection (Privacy) Regulations, about: (1) the purposes for which your personal data will be used when collected in connection with your use of this website (“Website”) or your purchase of products (“Products”); (2) the parties to whom your personal data may be disclosed; and (3) where you may send requests to view or correct your data. We may revise this PICS at any time by updating this page, so please check back periodically to review any changes.

1. User data

In this statement, “we”, “us” or “our” means the data user.

2. Data subjects

This PICS applies to the personal data of (“you” or “your”): (a) Visitors – individuals who visit our website; (b) Users – individuals who purchase, request, or receive products; and (c) Contacts – individuals who contact us via our website, email, or other means.

3. What we collect

We may collect, store, process, transfer, and use the following types of personal data: (a) from Visitors: IP address or other unique device identifiers*; (b) from Users: username, account password, full name*, email address*, billing address*, delivery address*, payment information*, telephone number; and (c) from Contacts: full name*, email address*, and any other personal data you provide to us. * denotes mandatory personal data. If you do not provide mandatory personal data, we may not be able to provide access to our website, deliver products, or respond to your communications.

4. Purpose and use

We may collect, store, process, transfer, and use your personal data for the following purposes: (a) to manage and fulfil your orders; (b) to create and maintain any account you register with us; (c) to process and facilitate billing and payment; (d) to monitor and analyse website usage and compile statistics; (e) to personalise your website experience; (f) to improve our website and products; (g) for research, development, testing, and analysis; (h) for customer service and support; (i) for non-marketing order communications; (j) for technical and project management purposes; (k) to maintain security and integrity of collected data; (l) to prevent fraud; (m) to comply with legal or regulatory requirements; (n) for direct marketing where we have your consent; and (o) for other purposes directly related to the above. Personal data may only be used for other purposes with your explicit consent, where directly related to the original purpose, or as otherwise permitted by law.

5. Transferees

We may disclose your personal data to: (a) our employees and officers; (b) our subsidiaries and their employees; (c) Shopify Inc. and its related companies; (d) PayPal Holdings Inc. and other payment processors; (e) our product suppliers to facilitate dispatch; (f) administrative service providers, IT and software suppliers, data analytics providers, data processing services, cloud service providers, and credit reference agencies; (g) insurers and bankers; (h) professional legal, financial, and accounting advisors; (i) other companies or individuals as required by law, regulation, legal process, or security concerns, including for fraud prevention; and (j) other companies in connection with business transfers such as mergers or acquisitions. Where payments are made via payment processors, you are contracting directly with them and should review their privacy policies. We ensure confidentiality through contractual safeguards and will only disclose to other parties with your consent or as permitted by law.

6. Cookies

Our Cookie Policy forms part of this Privacy Policy. A cookie is a small data file sent to your device when you visit our website. Cookies help websites function more efficiently, remember your preferences, and analyse site usage. We use cookies to: (a) store technical data for proper site loading; (b) remember your choices (e.g. username, language, region); (c) analyse navigation for design optimisation; and (d) track preferences for product relevance. We use both session and persistent cookies, including necessary, functionality, and performance cookies. A limited number of third-party cookies are used as described in our Cookie Policy. By continuing to use our website without disabling cookies, you consent to our use of them. You can refuse or withdraw consent by adjusting browser settings, though this may affect your experience. Cookies are only stored for the duration necessary for their function.

7. Retention

We retain your personal data for as long as needed to fulfil the purposes for which it was collected or to meet contractual and legal obligations. At the end of the retention period, personal data will be destroyed.

8. Access and correction

Under the PDPO, you have the right to: (a) request a copy of your personal data held by us (unless exempted); and (b) request correction of inaccurate data after a data access request. We may refuse a correction request if the data is accurate, represents an opinion, or the proposed correction is inaccurate. To make a request, please contact us. We reserve the right to charge a reasonable fee for processing access or correction requests.

9. Direct marketing

We may use your personal data (such as full name and email address) for direct marketing, including: (a) information and promotions about our products, similar products you have purchased, discounts, and other offers; (b) updates about our website or products; and (c) festive greetings. We will only carry out direct marketing if you have provided consent and may disclose relevant data to transferees listed in section 5 for this purpose. You may opt out at any time by emailing us or replying “unsubscribe” to our communications.